Zoom eliminated 89% of content gaps by unifying its data sources into a single index and leveraging analytics to ensure the most frequent customer queries had relevant, up-to-date information published in 17 languages.

With Coveo’s AI-powered search, including query suggestions, automatic relevance tuning, dynamic facets, and more, Zoom ensures customers can find answers tailored to their context, quickly and easily.

With Coveo Relevance Generative Answering, Zoom increased self-service success by 20% and reduced case submissions by an additional 19% — saving hundreds of thousands annually.