| Coveo customer since | 2022 |
| Industry | Cloud-based travel, expense, & invoice management |
| Based in | Seattle |
| Challenge | Providing millions of remarkable service experiences to drive customer renewals. |
| Method | Deploying AI search, recommendations & Generative Answering across their assisted support & self-service touchpoints |
How SAP Concur Reduced Case Volumes by with GenAI
Total personalization. Seamless experiences. Unparalleled efficiency. Drive unrivaled success across your enterprise with strategic AI implementation.
We’re now up to a 31% decline in case submits for every 1,000 search sessions… Customers are just not going on to create cases after that. You really cannot overstate the impact.
Give customers & employees secure, accurate answers. Build trust, reduce cases & speed up resolutions.
Use the power of lexical, semantic & machine learning to connect customers to the most relevant info, insights & answers.
Boost efficiency – and CSAT.
Boost efficiency – and CSAT.
Predict & prescribe what customers need with proactive models for content recommendations – lower your cost-to-serve.
Automate content personalization for each customer’s context & intent. Boost loyalty with more relevant, personal experiences.
Discover how Generative Answering could work at your organization! Book a quick, personalized demo so you can start getting real GenAI results like SAP Concur.
