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Salesforce Experience Cloud Search & Discovery

Make your community the place to be

Unify your content and improve findability with machine learning in Salesforce designed for efficient self-service. Ensure customers, partners, and employees find success with Coveo’s intelligent search and recommendations.

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Overview

Easy self-service, more company advocates

Sometimes your best content and answers live outside the Experience Cloud platform. Using Coveo’s Salesforce search extension, connect useful knowledge from virtually any source to make your community a trusted source of information whenever someone has a question. Keep your community members self-serving and satisfied with AI powering search, personalizing content discovery, and optimizing the experience.

Increase findability with smarter search

Coveo learns from every interaction to personalize results for each user and proactively suggest content along their journey. Help your customers find what they need now and predict what they’ll need next.

Create the ultimate Experience Cloud search experience

Search itself should not be complicated. With drag-and-drop UI components, headless UI and JavaScript libraries, and native Salesforce integration, Coveo helps you easily create a modern and unified search experience.

Automatically optimize in real time

With Coveo Machine Learning in Salesforce, you can analyze past usage behavior and proactively optimize the search experience by recommending content that others have found helpful, automatically improving the self-service experience for future users.

Measure what matters most, across channels

Get total visibility into users’ search and navigation behavior across channels – in Salesforce and out. With Coveo Usage Analytics, identify content gaps, understand how trends impact self-service success, measure the success of your KCS program, and more.

Improve case quality and reduce MTTR

Leverage Coveo’s deep learning capabilities to capture the right case categories and suggest the best content to deflect the case as it’s entered, making it easier for customers to self-solve known issues and enabling agents to quickly respond to new issues.

Coveo & KCS

Make your KCS journey a success by enhancing findability, knowledge sharing, and content health tracking with the help of our AI-powered platform.

Partners

Build faster with our trusted partners

For faster implementations to broader solution strategies, find a partner to help accelerate your relevance transformation.

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Coveo has been a great partner for us as we’ve continued to evolve our digital experience and really create a world-class journey for our customers that are using our web properties to self-serve.

Madhav Thattai

VP, Strategy & Operations, Salesforce

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We wanted to remove the need for our customers to try to understand where content lives and surface it where they need it instead. Coveo helped us create one centralized hub for all our content where customers can self-serve, driving a 300% increase in case deflection in the first 3 months.

Matt Krebsbach

Senior Manager of Boomiverse, Dell Boomi

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Coveo has been instrumental in helping us work towards providing the optimal experience to our users. It makes it easy to bring together content from many sources and serve it up in one place. Machine learning has allowed us to stay hands-off with tuning the search experience and the analytics make it easy to identify customer trends.

Keri Rogers

Program Manager, Learning, Ultimate Software