Improve Customer Experiences At Every Touch Point When You Rethink Relevance
We hosted our first-ever Coveo user group meeting focused on customers that build and optimize service experiences across their customer journey.
Building and optimizing service experiences across your customer journey can be daunting.
There has never been a greater need for service leaders to understand their full relationship with customers — their experience has to be seamless from beginning to end. A poor experience is one of the most common reasons for customer churn.
When you track these interactions and experiences manually, you're losing out on valuable data about how people interact with your brand. Your team won’t be able to provide the next level of service your customers deserve.
We're here to help.
Not only do we provide your customers with the best service experience at each touchpoint, but we also record every single interaction as data for you to analyze and improve upon.
What was in store for this kickoff meeting?- Best practices from Ultimate Kronos Group (UKG)'s Ultimate Community Success Story.
- Live demos of the user experience on the UKG Ultimate Community and their approach to content management.
- Feature applications such as facets, user context, and the self-service portal
- Service roadmap presentation and feedback discussion.
We're here to show you how to make your customer journey a pleasure they'll want to repeat.
