Transform your Genesys CX Cloud with Coveo AI

Your content lives everywhere—not just in the Genesys knowledge base, resulting in knowledge scattered across multiple systems. This leads to time-consuming context-switching for contact center agents and makes it challenging for customers to find the right information in self-service touchpoints.

Discover how Coveo unifies your content into one centralized index, enhancing AI search accuracy and generative answers to elevate your Genesys CX Cloud experience.

Watch this demo webinar to learn how Coveo can help you:

• Unify your content effortlessly: Bring together all your knowledge sources into one accessible index without costly migrations or complex integrations.
• Transform customer service with GenAI-Enabled Search: Use Coveo’s intelligent search and generative answers to ensure users quickly find the answers they need.
• Drive self-service success, improve agent productivity, and reduce costs: Learn how Coveo enables customers like SAP Concur to save $8.5M annually, thanks to improved service efficiency.

Unlock the full potential of your Genesys CX Cloud—join us to see the difference Coveo AI can make in your CX and support strategy