Making GenAI a Reality in 2024

Generative AI holds tremendous potential to improve business outcomes for cost, customer experience and agent experience, and many companies are planning to deploy capabilities in 2024. But not all GenAI is the same, and service organizations must align generative solutions to critical business problems to create value.

During this on-demand webinar, Coveo and Perficient dive into the following topics:

• Hear the lessons learned from enterprises that have successfully deployed GenAI.
• Learn a framework for aligning different GenAI solutions to service KPIs.
• See best practices from Xero generative answering.