How Ellucian is thinking about the future of service and support

Jamie Battin, Director of Customer Community @ Ellucian joins Coveo and CCW to discuss their approach to building a world-class customer community and share their insights on the future of CX within support organization.

Watch and you’ll learn:

• The importance Knowledge Management has in a digital CX future
• How AI can help create positive ROI within a support organization
• Why 2022 is the time to modernize your customer journey