Unlocking Efficiency: Building an Intelligent Service Organization

Unlock the transformative potential of search insights in elevating service success with this insightful webinar:

• How athenahealth achieved a 50% reduction in high-cost Tier 3 contacts.
• Why taking a holistic, knowledge-centered service (KCS) approach helps put better information at agents’ fingertips.
• How athenahealth revamped their approach to self-service.