Part One: AI Myths Debunked (So That You Can Deliver A Great Customer Experience)
Did you know there are different types of AI?
There’s AI that helps with:- Personalization
- Perception
- Automated reasoning
- Robotics
Automated customer service saw the biggest investment in AI at $4.5 billion in 2020 alone.
AI and machine learning have the power to create experiences that keep customers coming back. Learn how Coveo Machine Learning model types will give your customers positive results based on past successful visits.
Recommendations can dynamically propose content viewed by other users that share similar browsing behavior. A new recommendation takes people through high-quality discoveries presented in a personalized experience.
With the rise of self-service products, customers have gained even more control over their service interactions.
Join us to break through the myths and learn how to empower customers and agents in the delivery of intelligent support.
In this webinar, you’ll learn:- The relationship between AI, machine learning, and service
- Real-world applications that meet your customers where they are
- How to focus your investments to reap the biggest ROI
- Why all machine learning models aren’t created equal
Our webinar will cover best practices from businesses that are successfully holistically integrating AI support into their organizations, business models, and processes — AND seeing results starting on Day 1.
