Accelerating Multi-Channel Success: Using Relevance Is the Answer

How relevance completely overhauls your digital support

Time is precious in Ecommerce.

There are many areas where support leaders invest in making their omnichannel support more effective: chatbots, live chat, mobile, and more. 

But just making those channels available doesn’t mean they will be effective. 

Relevance is about delivering the right information to your customer, based on who they are, what they have done before, and providing the same experience to thousands of other people simultaneously.

It’s the holy grail of digital support.

If your website isn’t tailored to provide relevant search results to individuals… 

If you're not providing contextually accurate and proactive content…

You need to see what happens when you inject relevance into every touchpoint across every channel.

Watch to see 8x8’s Approach to Digital Support that reduced cost over time

Learn how 8x8 injects relevance in every touchpoint across channels to offer customers the tailored experience they expect. You’ll learn the easy ways you can reinvent your support experience, increase self-service adoption and boost case deflection.

It’s time to reinvent your digital support experience with AI-powered technologies.