Support Channels Today

Coveo sits down with two customers, Ultimate Software, a developer of human capital software, and Vizio, a leading designer of televisions, sound bars and more, to learn more about their customer success journeys and how both companies used relevant search, machine learning and analytics to improve the overall support for their website users.

You’ll learn the approaches that Ultimate Software and Vizio took regarding case deflection and giving customers access to a seamless experience across all support channels.