Caleres: Jeff Angus VP IT, Ecommerce

Jeff Angus, Caleres' VP of IT and e-commerce, shares insights on leveraging AI for business growth.

Caleres, a global footwear leader, has successfully harnessed AI to create exceptional customer experiences. Caleres manages a vast inventory of over half a million SKUs by implementing AI-powered features like dynamic facets and relevant product recommendations.

Through AI, Caleres has optimized inventory levels, reduced returns, and offered innovative payment options and flexible return policies. AI has also enabled the company to scale operations without expanding its manual workforce, ensuring consistent experiences across various web stores and minimizing the need for manual adjustments.

Looking ahead, Caleres aims to utilize AI to gain a comprehensive understanding of customer data, aligning customer satisfaction with shareholder interests.