June 2023

The Future of Search: Readying the Enterprise for GenAI and the Total Experience

Beyond the Hype: Build your AI Roadmap
June 2023
Accessing knowledge through search is an integral part of our lives, but the hype around ChatGPT and Generative AI is rapidly shifting expectations for digital experiences.

For enterprises who have enabled self-service success and empowered customers and employees through predictive content and relevant search experiences - there is an urgency to incorporate Generative AI.

Join Toni Vanwinkle, Vice President, Digital Employee Experience from Adobe and Laurel Poertner, Senior Director, Digital Services at F5 as they discuss their current focus and the future of search experiences and AI.

This session will outline:

- Where to focus and prioritize your teams as they consider this new paradigm
- The potential implications of next-gen intelligence for employee productivity and customer experience
- How to evaluate the benefits of Generative AI in the context of efficiency and cost reduction while growing revenue and increasing profitability
Laurel Poertner
Head of Training Services at Coveo
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Toni Vanwinkle
Vice President Digital Employee Experience, Adobe
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