AI‑Driven CX Strategies from the Fortune 100

A special CX masterclass for results-oriented enterprise leaders who want to boost their CX – fast

In this Masterclass, Blake Morgan, CX Futurist and best-selling author, explores the intersection of cutting-edge AI advancements and their practical applications in the CX landscape.

Many companies say they’re customer first or customer centric but in uncertain times, customers are more fickle than ever and choosing to go elsewhere fast if the customer experiences of these companies don’t work for them.

Drawing upon her years of experience coaching CX leaders and organisations, Blake presents an inspiring vision of an AI-enhanced future and offers practical, actionable strategies to ensure your organization is equipped to leverage AI for the benefit of your customers.

In this masterclass, we'll learn:

• Every interaction is an opportunity: Learn how top-performing companies leverage AI and GenAI to scale with precision to meet—and exceed—ever-rising customer expectations, no matter the touchpoint.
• Empowering employees drives customer success: Discover how leading organizations are turning employees into catalysts for better customer experiences. By equipping their teams with the right tools and insights to deliver remarkable outcomes for customers.
• Measure what moves the needle:Get a clear framework for tracking essential metrics and ensuring every decision is backed by data, and every effort is aligned with driving long-term growth and value.