Senior Revenue Operations Analyst

New York, NY (United States)
Sales Operations
Full-time
Remote or Hybrid

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Contribute to our ambitious journey by driving revenue operations excellence.

Join Coveo, an innovative company with customers and people at the core of its values. With ambitious plans in mind, we're seeking an experienced Revenue Operations Analyst to contribute to our GTM teams’ success .

As our Senior Revenue Operations Analyst, you will drive business decisions and play a crucial role in optimizing revenue processes, tools, and data insights. As a member of the RevOps team, you will collaborate with leadership across Sales, Account Management, Business Development, Alliances, and Marketing to ensure cross-departmental alignment and lead-to-close efficiency. This role requires strong business acumen, clear communication, an analytical mindset, and a passion for solving complex operational challenges in a SaaS environment.

Interested in learning more? Here’s what your responsibilities will look like:

Own and optimize revenue processes across the customer lifecycle to improve scalability and address workflow bottlenecks in Sales and Marketing.
Guide stakeholders on best practices for pipeline management, forecasting, and accelerating deal velocity to drive sustained revenue growth.
Develop comprehensive reporting and dashboards to track key revenue metrics (ARR, MRR, churn, CAC) and provide actionable insights for leadership.
Collaborate with IT and CRM administrators to enhance the sales tech stack (Salesforce, ZoomInfo, Outreach) and resolve issues.
Ensure data integrity by defining and enforcing standards for data management and improving Rules of Engagement (RoE) across systems.
Lead revenue forecasting initiatives, ensuring accurate data inputs from cross-functional teams, and act as a trusted advisor to revenue leaders with data-driven recommendations.

Here’s what will qualify you for the role:

4+ years of experience in Revenue Operations, Sales Operations, Finance, or a related analytical role within the SaaS industry.
Excellent business acumen and the ability to effectively communicate and collaborate with stakeholders across a business.
Advanced Excel/Google Sheets skills, including proficiency with pivot tables, VLOOKUPs, financial modeling, and functions like SUMIFS, QUERY, and ARRAYFORMULA. You will also need proficiency with Salesforce CRM, including reporting and dashboard creation.
Strong understanding of lead-to-close processes (including MQL, SAL, SQL, and Win/Loss stages), SaaS metrics (e.g., ARR, MRR, churn, LTV, CAC) and how these metrics interconnect.

Here’s what will make you stand out:

Experience with marketing automation platforms (e.g., Marketo) and customer success tools (e.g., Gainsight), and familiarity with BI tools such as Tableau, Looker, or Power BI.
Knowledge of data governance principles and data quality best practices.
Ability to write basic SQL queries for data extraction and analysis.

Do you think you can bring this role to life? Or add your own color? You don’t need to check every single box; passion goes a long way and we appreciate that skillsets are transferable.

Send us your application, we want to know what you're all about!

Join the Coveolife!

Coveo is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability status, marital status, gender identity, or veteran status.

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Absolutely! This is a question women and under-represented groups ask themselves more often than the rest of the population. Don't underestimate yourself, we are not looking for someone perfect but for someone who is motivated, capable and who will thrive in this position. Allow us to discover you!

Coveo is a Quebec-based company, pioneer in AI-powered search and recommendations. Coveo uses AI technologies and intelligent search to personalize every digital experience for customers, partners, dealers, and employees. Coveo combines unified content, unified interactions behavioral data and machine learning to deliver relevant information and recommendations across every business interaction, making websites, e-commerce, contact centers and intranets efficient, effortless, content-rich, thus boosting conversion.

If it were easy, someone else would have done it. All of our colleagues at Coveo find the drive to continuously seek new challenges and test roads no one else has ever explored. This ethos has allowed us to become a world leader in an innovative industry and to create a collaborative, diverse and trusting place to work filled with amazingly talented and passionate people. We love a good challenge, and we never say no to an opportunity to learn and develop new cutting-edge skills. Discover our values here

In-person
This role requires you to be in the office full-time, whether it be at our Quebec, Montreal, Weert, or London locations. Our modern infrastructures are designed to enhance cross-team collaboration and promote overall well-being.

Hybrid
Our offices in Quebec City, Montreal, London and Weert are designed to foster collaboration and your well-being. We gather there on our pillar days two times a week to strengthen in-person interactions and encourage creativity, all while providing you with the flexibility of a hybrid environment.

Remote
We hire from all over the world because the diversity of backgrounds fuels our continuous innovation. Our benefits will enable you to work comfortably from home, but you may be required to travel to attend our in-person team-building events.

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