Senior Solution Engineer, Service & Knowledge

United States
Sales Engineering
Full-time
Remote

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Engineering Smarter CX to Convert, Scale, and Win

Are you ready to revolutionize how businesses connect with customers? As part of our continued growth, we’re on the lookout for a Senior Solution Engineer to join our dynamic Sales team. With a solid technical foundation, a loyal customer base, and transformative technology, this role focuses on taking our Service & Knowledge solution to the next level.

Your mission? To empower prospective customers to fully grasp, compare, and see the value of Coveo’s platform and solutions. As a technical SME, you will be instrumental in showcasing Coveo’s value proposition, highlighting what sets us apart from competitors, and ensuring we win in competitive landscapes. Your ability to deliver impactful presentations, position yourself as the customer’s trusted advisor, and deliver strategic insights will be central to our success.

Your main responsibilities will include:

Help prospective customers understand, compare, and evaluate the value of Coveo’s Service & Knowledge solutions. Ensure our offerings meet their needs and drive confident buying decisions.
Conduct in-depth technical discovery to capture requirements, assess fit, and identify potential gaps or risks. Support potential customers in their evaluation of Coveo, respond to InfoSec requirements and technical questions from our prospects.
Configure and deliver tailored, competitive demos that highlight the most relevant features of Coveo’s solutions, clearly demonstrating their value and benefits.
Lead the creation and management of Proof of Concepts (POC), collaborating with teams to deliver solutions that resonate with complex customer needs, and be the a technical lead in RFI and RFP proposals, ensuring responses are strategically positioning Coveo for success.
Act as a strategic partner to our customers by bringing deep expertise and thought leadership to guide their digital transformation journeys, aligning Coveo’s solutions to their long-term vision and success metrics.
Build and nurture durable, trust-based relationships with key stakeholders, positioning yourself as a go-to advisor who understands their business goals and consistently delivers relevant, data-driven guidance.
Be a Coveo expert and evangelist that participates in conferences and other events (as speaker or booth presence).

More about the profile we are looking for

You’re a natural when it comes to building relationships with decision makers, and translating a highly technical solution in simple business value terms. We’re seeking someone who’s passionate about technology that keeps their technical and business skills up to date.

The ideal candidate would be:

8+ years of experience in the field as Presales / Sales Engineer/ Solution Consultant. Strong demo, POC and competitive benchmarking practices are part of your approach. You regularly represent the voice of the customer with product management.
CX platform expertise with technical and business requirements discovery experience in a customer service, support or knowledge management context. i.e. Salesforce Service or Data Cloud, SAP CX, Genesys, etc. experience is a plus.
AI/ML expertise with Search and AI related models (e.g. query suggestions, generative answering, etc.).
Able to navigate medium to large organizations (roles and responsibilities, departments, etc)
Programming skills with basic Python and Javascript and experience with APIs (Postman) will be the right skillset to make you successful in this role.
Able to travel minimum 30% to 50% of the time.

Send us your application, we want to hear from you! Join the Coveolife!

We encourage all qualified candidates to apply regardless of, for example, age, gender, disability, gaps in CV, national or ethnic background.

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Absolutely! This is a question women and under-represented groups ask themselves more often than the rest of the population. Don't underestimate yourself, we are not looking for someone perfect but for someone who is motivated, capable and who will thrive in this position. Allow us to discover you!

Coveo is a Quebec-based company, pioneer in AI-powered search and recommendations. Coveo uses AI technologies and intelligent search to personalize every digital experience for customers, partners, dealers, and employees. Coveo combines unified content, unified interactions behavioral data and machine learning to deliver relevant information and recommendations across every business interaction, making websites, e-commerce, contact centers and intranets efficient, effortless, content-rich, thus boosting conversion.

If it were easy, someone else would have done it. All of our colleagues at Coveo find the drive to continuously seek new challenges and test roads no one else has ever explored. This ethos has allowed us to become a world leader in an innovative industry and to create a collaborative, diverse and trusting place to work filled with amazingly talented and passionate people. We love a good challenge, and we never say no to an opportunity to learn and develop new cutting-edge skills. Discover our values here

In-person
This role requires you to be in the office full-time, whether it be at our Quebec, Montreal, Weert, or London locations. Our modern infrastructures are designed to enhance cross-team collaboration and promote overall well-being.

Hybrid
Our offices in Quebec City, Montreal, London and Weert are designed to foster collaboration and your well-being. We gather there on our pillar days two times a week to strengthen in-person interactions and encourage creativity, all while providing you with the flexibility of a hybrid environment.

Remote
We hire from all over the world because the diversity of backgrounds fuels our continuous innovation. Our benefits will enable you to work comfortably from home, but you may be required to travel to attend our in-person team-building events.

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