Strategic Account Manager

United States
Account Management
Full-time
Remote

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Passionate about AI? Join our account management team, where you will play a pivotal role in introducing cutting-edge AI solutions to our customers.

As a Strategic Account Manager at Coveo, your experience in growing an existing customer base of large, global strategic accounts will be key in managing the entire sales cycle of our most strategic customers across a variety of industries.

You’ll develop strategies to expand and continuously drive incremental value/revenue and customer satisfaction from our AI Platform. You are passionate and laser focused on customer business outcomes, and just as passionate about cutting edge AI solutions. You have the ability to navigate global, complex accounts, have a strong business acumen, and are comfortable working with C-Suite and Senior IT/ Digital Leaders.

Interested to learn more? Here’s what your responsibilities will look like:

Develop and execute against a comprehensive territory consisting of a portfolio of existing strategic customers.
Leverage existing and forge new relationships at the CXO level within target accounts. Establish trust and credibility, positioning yourself as a trusted advisor capable of addressing complex business challenges.
Develop and execute an overall long-term strategy for the account, aligned to customer business objectives.
Negotiation and deal closure: Utilize your experience in negotiating complex, global deals to navigate intricate procurement processes. Collaborate with internal stakeholders to create a compelling strategy based on client needs while maximizing company value.
Collaboration and communication: Work closely with cross-functional teams including customer success, marketing, product, renewals, and customer support to align strategies and ensure client satisfaction. Effectively communicate client needs and feedback to internal teams to drive product and customer satisfaction improvement and innovation.
Meeting / exceeding quarterly revenue and goal targets.

An A+ sales virtuoso, ready to make a big impact for customers and Coveo, with AI!

You’re an ambitious sales professional who thrives in a fast-paced environment and is driven to make an impact. You want to join a company that is extremely innovative and customer centric at its core. You’re passionate about building relationships with customers and getting behind a stellar product, so that delivering value is second nature to you.

If you want to sell one of the market leading GenAI Enterprise-Ready platforms that TRULY delivers value, then you’re at the right place!

Here’s what we’re looking for:

10+ years' experience exceeding sales quotas, expanding existing customer accounts in software/SaaS. You’ve sold innovative technologies before and introduced new concepts to strategic global accounts (AI, Big Data, Cloud, etc).
Comfortable selling to C-Suite, CIOs, Senior IT executives, Senior LOB executives.
Strong foundation in Strategic Account approach that aligns solutions to customer strategies to drive expansion.
Quota carrying to expand existing named accounts, while maintaining high CSAT/retention for your named accounts,
Natural leader that is collaborative. You have previously worked in a growth-stage company, and you know how to navigate and be successful, harnessing resources to ensure success.
You’re humble, curious, creative, open and most importantly, passionate!

So, are you in?

If that sounds exciting, you just might be the right fit! Show us you are a must-have rather than a nice-to-have - send us your resume and join the Coveolife!

Coveo is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability status, marital status, gender identity, or veteran status.

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Absolutely! This is a question women and under-represented groups ask themselves more often than the rest of the population. Don't underestimate yourself, we are not looking for someone perfect but for someone who is motivated, capable and who will thrive in this position. Allow us to discover you!

Coveo is a Quebec-based company, pioneer in AI-powered search and recommendations. Coveo uses AI technologies and intelligent search to personalize every digital experience for customers, partners, dealers, and employees. Coveo combines unified content, unified interactions behavioral data and machine learning to deliver relevant information and recommendations across every business interaction, making websites, e-commerce, contact centers and intranets efficient, effortless, content-rich, thus boosting conversion.

If it were easy, someone else would have done it. All of our colleagues at Coveo find the drive to continuously seek new challenges and test roads no one else has ever explored. This ethos has allowed us to become a world leader in an innovative industry and to create a collaborative, diverse and trusting place to work filled with amazingly talented and passionate people. We love a good challenge, and we never say no to an opportunity to learn and develop new cutting-edge skills. Discover our values here

In-person
This role requires you to be in the office full-time, whether it be at our Quebec, Montreal, Weert, or London locations. Our modern infrastructures are designed to enhance cross-team collaboration and promote overall well-being.

Hybrid
Our offices in Quebec City, Montreal, London and Weert are designed to foster collaboration and your well-being. We gather there on our pillar days two times a week to strengthen in-person interactions and encourage creativity, all while providing you with the flexibility of a hybrid environment.

Remote
We hire from all over the world because the diversity of backgrounds fuels our continuous innovation. Our benefits will enable you to work comfortably from home, but you may be required to travel to attend our in-person team-building events.

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