Site Reliability Engineer - SRE

  • Province of Quebec (Canada)
  • Research and Development
  • Full-time
  • Hybrid
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Driving system reliability through automation, monitoring, and proactive incident management.

At Coveo, the Site Reliability Engineer (SRE) for the Index team will focus on improving operational efficiency and automating manual tasks. The SRE's workload will be evenly split, with 50% dedicated to operational tasks such as troubleshooting, debugging, and communication, and 50% focused on improvements, including automation, tool development, dashboard creation, and documentation.

Ultimately, the SRE will help foster a proactive, collaborative culture that anticipates and addresses performance issues

Here is a glimpse at your responsibilities:

  • Define critical KPIs to monitor system health, and develop centralized dashboards for real-time visibility and performance tracking.
  • Act as the first line for all unplanned requests, maintain awareness of incoming tasks, and ensure progress tracking and proactive communication. Present maintenance summaries at each sprint review.
  • Identify common debugging workflows and create runbooks, tools, and dashboards to streamline the debugging process, improving resolution speed and system predictability.
  • Design and implement automation solutions to reduce manual interventions, and collaborate with developers to improve operational efficiency.
  • Propose and manage system limits to enhance predictability and prevent issues, and identify tools or processes to proactively address customer performance challenges.
  • Establish regular syncs with the Support team to align on priorities, gather feedback, and ensure visibility into ongoing efforts and challenges.

Here is what will qualify you for the role:

  • Solid technical knowledge of programming and scripting, particularly with Python.
  • Strong analytical and problem-solving skills.
  • Great communications skills and the desire to connect with developers and stakeholders.

What would make you stand out :

  • Ability to evaluate the broader impact of actions, balancing innovation with caution.
  • Experience with cloud based distributed systems.

Do you think you can bring this role to life? 

You don’t need to check every single box; passion goes a long way and we appreciate that skillsets are transferable.

Send us your application, we want to get to know you! Join the Coveolife! 

We encourage all qualified candidates to apply regardless of, for example, age, gender, disability, gaps in CV, national or ethnic background. We know that applying for a new role is a lot of work and we really appreciate your time.


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Absolutely! This is a question women and under-represented groups ask themselves more often than the rest of the population. Don't underestimate yourself, we are not looking for someone perfect but for someone who is motivated, capable and who will thrive in this position. Allow us to discover you!

Coveo is a Quebec-based company, pioneer in AI-powered search and recommendations. Coveo uses AI technologies and intelligent search to personalize every digital experience for customers, partners, dealers, and employees. Coveo combines unified content, unified interactions behavioral data and machine learning to deliver relevant information and recommendations across every business interaction, making websites, e-commerce, contact centers and intranets efficient, effortless, content-rich, thus boosting conversion.

If it were easy, someone else would have done it. All of our colleagues at Coveo find the drive to continuously seek new challenges and test roads no one else has ever explored. This ethos has allowed us to become a world leader in an innovative industry and to create a collaborative, diverse and trusting place to work filled with amazingly talented and passionate people. We love a good challenge, and we never say no to an opportunity to learn and develop new cutting-edge skills. Discover our values here

In-person
This role requires you to be in the office full-time, whether it be at our Quebec, Montreal, Weert, or London locations. Our modern infrastructures are designed to enhance cross-team collaboration and promote overall well-being.

Hybrid
Our offices in Quebec City, Montreal, London and Weert are designed to foster collaboration and your well-being. We gather there on our pillar days two times a week to strengthen in-person interactions and encourage creativity, all while providing you with the flexibility of a hybrid environment.

Remote
We hire from all over the world because the diversity of backgrounds fuels our continuous innovation. Our benefits will enable you to work comfortably from home, but you may be required to travel to attend our in-person team-building events.

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Coveo is an inclusive employer who values D&I principles and is dedicated to be a self-aware employer. We are determined to ensure all candidates are treated with equity and fairness and that everyone gets an equal chance to access employment opportunities at Coveo.

Note that the following questions are entirely optional and, if you choose to answer, will not be linked to your name or job application. It will therefore not affect your application. The data will be aggregated and will serve reporting purposes only so we can measure the level of inclusivity of our hiring process and identify potential areas of improvement for our D&I hiring practice. For more information on the way we process your information, please refer to our Applicant and Candidate Privacy Notice.

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Coveo est un employeur inclusif qui respecte et valorise les principes de Diversité et Inclusion et est décidé à être une organisation consciente. Nous sommes déterminés à ce que tous les candidats soient traités de façon juste et équitable et disposent d'une chance égale d'accéder aux opportunités d'emploi chez Coveo.

Les questions suivantes sont totalement optionnelles et n'affecteront pas ton application. Les données seront agrégées et serviront à analyser le degré d'inclusivité de notre processus ainsi que des pistes d'améliorations potentielles dans notre pratique de Diversité et Inclusion. Pour plus d'information, merci de te référer à notre Avis de confidentialité pour les candidats et postulants.

 

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