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Director, Product Experience (design)
- Province of Quebec (Canada)
- Research and Development
- Full-time
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Build a best-in-class Product Experience practice and implement transformative changes that drive lasting impact
As the Director of Product Experience (design), you will play a critical role in evolving how our end-users are interacting and using the Coveo platform, ensuring they are unlocking the full potential of the platform and achieving their objectives with Coveo. In this role, you will report directly to the SVP Products, and collaborate closely with product management and engineering leaders to drive user-centricity in the development of all Coveo products.
With your leadership, the team will simplify every interaction our customers have with the platform, and drive an intuitive self-service experience integrating the out-of-the-box core elements with the customizable building blocks designed to meet their specified needs.
Key responsibilities:
1. Design Excellence
- Representing the design practice and showcasing the value of user centric product experiences at senior leadership level.
- Develop and champion a user-centered design strategy for the products, ensuring all interfaces are intuitive, scalable, visually appealing, and seamless across the platform.
- Demonstrate a commitment to high standards of design and innovation, inspiring your team to uphold the same values.
2. Design systems and components library
- Establish and manage design standards, best practices, and processes for UI components and visual language.
- Spearhead the development and maintenance of UI component libraries, ensuring they are reusable, accessible, and scalable across various platforms and applications.
3. Documentation
- Lead the development of all user-facing documentation, including but not limited to user manuals, help guides, onboarding tutorials, and API documentation, ensuring clarity, usability, and accuracy.
- Create content that resonates with both technical and non-technical users, breaking down complex concepts into easy-to-understand materials that enhance the customer experience for users such as platform administrators and super users, developers, and integration partners.
What will qualify you for the role:
- 8+ years of experience in product design, crafting exceptional user experiences and demonstrating significant industry impact, supported by a robust portfolio and case studies.
- 5+ years of leadership and people management experience, with the proven ability to mentor and inspire a diverse team of talents from designers, developers to API writers.
- A strong capacity to influence and build relationships across the organization. Your self determination and drive allow you to secure buy-in from the most skeptical of stakeholders.
What would make you stand out:
- You are a leader who values collaboration and actively listens to incorporate feedback from diverse teams and customers alike, ensuring that every voice contributes to the collective success.
- You like to keep your hands-on skills sharp and have the ability to assist the team as an IC when the situation calls for it.
- You stay at the forefront of the Product Experience space for enterprise software and are involved in the design community.
Join the #Coveolife!
We encourage all qualified candidates to apply regardless of, for example, age, gender, disability, gaps in CV, national or ethnic background. We know that applying for a new role is a lot of work and we really appreciate your time.
Absolutely! This is a question women and under-represented groups ask themselves more often than the rest of the population. Don't underestimate yourself, we are not looking for someone perfect but for someone who is motivated, capable and who will thrive in this position. Allow us to discover you!
Coveo is a Quebec-based company, pioneer in AI-powered search and recommendations. Coveo uses AI technologies and intelligent search to personalize every digital experience for customers, partners, dealers, and employees. Coveo combines unified content, unified interactions behavioral data and machine learning to deliver relevant information and recommendations across every business interaction, making websites, e-commerce, contact centers and intranets efficient, effortless, content-rich, thus boosting conversion.
If it were easy, someone else would have done it. All of our colleagues at Coveo find the drive to continuously seek new challenges and test roads no one else has ever explored. This ethos has allowed us to become a world leader in an innovative industry and to create a collaborative, diverse and trusting place to work filled with amazingly talented and passionate people. We love a good challenge, and we never say no to an opportunity to learn and develop new cutting-edge skills. Discover our values here
In-person
This role requires you to be in the office full-time, whether it be at our Quebec, Montreal, Weert, or London locations. Our modern infrastructures are designed to enhance cross-team collaboration and promote overall well-being.
Hybrid
Our offices in Quebec City, Montreal, London and Weert are designed to foster collaboration and your well-being. We gather there on our pillar days two times a week to strengthen in-person interactions and encourage creativity, all while providing you with the flexibility of a hybrid environment.
Remote
We hire from all over the world because the diversity of backgrounds fuels our continuous innovation. Our benefits will enable you to work comfortably from home, but you may be required to travel to attend our in-person team-building events.
