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ServiceNow Architect
- Province of Quebec (Canada)
- Information Systems
- Full-time
- Hybrid
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Be the architect behind our digital transformation!
Do you constantly push boundaries and dream of designing cutting-edge solutions on the ServiceNow platform? At Coveo, we’re seeking a ServiceNow Architect to revolutionize our systems and elevate our processes. Collaborate with dynamic teams to create custom solutions that deliver tangible impact, driving innovation across the organization.
Working with the best technologies in a fast-paced environment, you’ll tackle exciting challenges while contributing to Coveo’s growth. Join a culture where innovation and continuous learning are at the forefront, and your expertise truly makes a difference!
As our ServiceNow Architect, you will:
- Design and implement custom modules, workflows, and advanced automations tailored to Coveo’s needs.
- Drive integrations between ServiceNow and other enterprise systems (e.g. Workday, Salesforce, Microsoft AD, Jira).
- Collaborate with cross-functional teams and stakeholders (such as IT, Finance, HR, and Procurement) to align ServiceNow solutions with business objectives.
- Ensure security, compliance, and governance are embedded within the platform’s architecture.
- Evaluate existing processes, identify opportunities for optimization, and develop scalable solutions.
- Share expertise with team members to foster skill development and innovation within the team.
Here’s what will qualify you for the role:
- 5+ years experience as a ServiceNow Architect or in a similar advanced technical role.
- Expertise in designing, developing, and implementing advanced ServiceNow solutions, including ITSM, Flow Designer, and Integration Hub.
- Proficiency in scripting and coding languages (JavaScript, HTML/CSS, REST/SOAP APIs).
- Demonstrated ability to lead complex ServiceNow projects autonomously, from conception to implementation.
- Familiarity with Agile methodology and experience with Jira Sprint Management.
What will make you stand out:
- A fast learner, with the curiosity to understand the “why” behind processes and deliver the best solutions for our teams.
- Strong skills in creating and updating technical and process documentation.
- Experience with ITIL practices and frameworks.
- Knowledge of ITOM and ITBM is a strong asset.
Do you think you can bring this role to life? Or add your own color? You don’t need to check every single box; passion goes a long way and we appreciate that skillsets are transferable.
Send us your application, we want to hear from you! / Send us your application, we want to know what you're all about!
Join the Coveolife!
We encourage all qualified candidates to apply regardless of, for example, age, gender, disability, gaps in CV, national or ethnic background.
Absolutely! This is a question women and under-represented groups ask themselves more often than the rest of the population. Don't underestimate yourself, we are not looking for someone perfect but for someone who is motivated, capable and who will thrive in this position. Allow us to discover you!
Coveo is a Quebec-based company, pioneer in AI-powered search and recommendations. Coveo uses AI technologies and intelligent search to personalize every digital experience for customers, partners, dealers, and employees. Coveo combines unified content, unified interactions behavioral data and machine learning to deliver relevant information and recommendations across every business interaction, making websites, e-commerce, contact centers and intranets efficient, effortless, content-rich, thus boosting conversion.
If it were easy, someone else would have done it. All of our colleagues at Coveo find the drive to continuously seek new challenges and test roads no one else has ever explored. This ethos has allowed us to become a world leader in an innovative industry and to create a collaborative, diverse and trusting place to work filled with amazingly talented and passionate people. We love a good challenge, and we never say no to an opportunity to learn and develop new cutting-edge skills. Discover our values here
In-person
This role requires you to be in the office full-time, whether it be at our Quebec, Montreal, Weert, or London locations. Our modern infrastructures are designed to enhance cross-team collaboration and promote overall well-being.
Hybrid
Our offices in Quebec City, Montreal, London and Weert are designed to foster collaboration and your well-being. We gather there on our pillar days two times a week to strengthen in-person interactions and encourage creativity, all while providing you with the flexibility of a hybrid environment.
Remote
We hire from all over the world because the diversity of backgrounds fuels our continuous innovation. Our benefits will enable you to work comfortably from home, but you may be required to travel to attend our in-person team-building events.
