Senior Customer Success Enablement Manager

Canada
Customer Enablement
Full-time
Hybrid

< See All Positions

Are you ready to help our Customer Success team maximize their potential and achieve their most ambitious goals?

Coveo is seeking a Senior Customer Success Enablement Manager to design and implement strategic enablement programs for our global Customer Success team. In this role, you’ll collaborate with CSMs and leaders to provide the tools, resources, and knowledge needed to drive customer success and ensure alignment with the customer lifecycle and product adoption strategies.

Your mission? Lead, coach and empower the team to excel in their roles by building scalable processes, enhancing performance, and establishing success benchmarks. As part of the Technical Enablement team, you’ll play a key role in helping our CSMs deliver value to customers.

What your responsibilities will look like:

Develop and implement comprehensive customer success enablement programs that drive company objectives and enhance team performance.Design and deliver engaging training sessions, workshops, and learning materials for customer success teams.
Build and maintain scalable onboarding programs for new Customer Success Managers (CSMs).
Work closely with CS leadership to identify knowledge gaps and develop targeted training initiatives.
Collaborate with cross-functional teams, including Sales, Support, and Product, to align enablement strategies.
Continuously monitor, assess, and optimize enablement programs using feedback and performance data to drive ongoing improvement.

Here is what will qualify you for the role:

At least 3 years of experience in customer success, onboarding, implementation, or account management roles.
Proven experience creating scalable, impactful enablement programs for customer-facing teams.
Strong presentation and communication skills with the ability to simplify complex concepts.
Experience using Learning Management Systems (LMS) and other digital training tools.

What will make you stand out:

Experience in a SaaS or AI-driven organization, especially in a fast-paced, growth-oriented environment.
Familiarity with adult learning methodologies and best practices for corporate education.
Strong analytical skills to measure enablement program success through data and KPIs.
Ability to tailor training programs to different learning styles and diverse team needs.

Do you think you can bring this role to life? Or add your own color? You don’t need to check every single box; passion goes a long way and we appreciate that skillsets are transferable.

Send us your application, we want to hear from you! / Send us your application, we want to know what you're all about!

Join the Coveolife!

We encourage all qualified candidates to apply regardless of, for example, age, gender, disability, gaps in CV, national or ethnic background.

See more +

Absolutely! This is a question women and under-represented groups ask themselves more often than the rest of the population. Don't underestimate yourself, we are not looking for someone perfect but for someone who is motivated, capable and who will thrive in this position. Allow us to discover you!

Coveo is a Quebec-based company, pioneer in AI-powered search and recommendations. Coveo uses AI technologies and intelligent search to personalize every digital experience for customers, partners, dealers, and employees. Coveo combines unified content, unified interactions behavioral data and machine learning to deliver relevant information and recommendations across every business interaction, making websites, e-commerce, contact centers and intranets efficient, effortless, content-rich, thus boosting conversion.

If it were easy, someone else would have done it. All of our colleagues at Coveo find the drive to continuously seek new challenges and test roads no one else has ever explored. This ethos has allowed us to become a world leader in an innovative industry and to create a collaborative, diverse and trusting place to work filled with amazingly talented and passionate people. We love a good challenge, and we never say no to an opportunity to learn and develop new cutting-edge skills. Discover our values here

In-person
This role requires you to be in the office full-time, whether it be at our Quebec, Montreal, Weert, or London locations. Our modern infrastructures are designed to enhance cross-team collaboration and promote overall well-being.

Hybrid
Our offices in Quebec City, Montreal, London and Weert are designed to foster collaboration and your well-being. We gather there on our pillar days two times a week to strengthen in-person interactions and encourage creativity, all while providing you with the flexibility of a hybrid environment.

Remote
We hire from all over the world because the diversity of backgrounds fuels our continuous innovation. Our benefits will enable you to work comfortably from home, but you may be required to travel to attend our in-person team-building events.

Apply for this job

First Name*

Last Name*

Email*

Phone*

Resume*

Browse or drop your resume here Browse, drop or paste your resume here

Drop your resume here

Resume*

Cover Letter

Browse or drop your cover letter here Browse, drop or paste your cover letter here

Drop your cover letter here

Cover Letter

Is there a preferred pronoun we should use? / Y a-t-il un pronom spécifique que nous devrions utiliser? (optional/optionnel)

Are you currently legally allowed to work in Canada? / Es-tu présentement légalement autorisé.e à travailler au Canada?

Are you currently legally allowed to work in Canada? / Es-tu présentement légalement autorisé.e à travailler au Canada?*

Do you have full rights to work in the US?

Do you have full rights to work in the US?*

Have you been referred by someone at Coveo? Tell us who! / As-tu été référé.e par quelqu'un de Coveo? Dis-nous qui!

Github, Portfolio, Website

How many years of experience relevant to this role do you estimate you have? Combien d'années d'expérience pertinente pour le rôle estimes-tu avoir ?

How many years of experience relevant to this role do you estimate you have? Combien d'années d'expérience pertinente pour le rôle estimes-tu avoir ?*

Coveo is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability status, marital status, gender identity, or veteran status.

For more information regarding how we use your personal information as part of the recruitment process, please read our Applicant and Candidate Privacy Notice: https://www.coveo.com/en/company/legal/privacy/applicant-and-candidate-privacy-notice // Pour obtenir plus d'information concernant l'utilisation de vos données personnelles lors du processus de recrutement, veuillez consulter notre Déclaration de protection de la vie privée : https://www.coveo.com/fr/compagnie/legal/vie-privee/declaration-de-protection-de-la-vie-privee-des-candidats

Dans quelle langue préfères-tu que nous communiquions avec toi? / In what language do you want us to communicate with you?

Dans quelle langue préfères-tu que nous communiquions avec toi? / In what language do you want us to communicate with you?*

Je confirme résider ou m'apprêter à déménager dans la localisation indiquée dans la description de l'offre d'emploi / I confirm either living or being about to move to the location indicated in the job listing.