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Implementation Enablement Manager
- Canada
- Customer Enablement
- Full-time
- Hybrid
< See All Positions
Shape the future of enablement with Coveo!
As a Senior Implementation Enablement Manager, you'll play a pivotal role in advancing our enablement programs - a strategic position where you can leverage your technical expertise while preparing for leadership responsibilities. This is a rare opportunity to grow in a dynamic environment where your contributions will have a direct impact on the success of our partners and customers, as well as on your own professional growth.
In this strategic role, you'll be tasked with designing and implementing high-impact enablement programs while shaping the future of training and technical support strategies at Coveo. If you're seeking to expand your horizons, lead cross-functional initiatives, and embrace exciting challenges, this position is designed to help you realize your full potential.
As a Senior Implementation Enablement Manager, you will:
- Empower partners and customers by enabling them to learn the technical aspects of Coveo solutions, ensuring best-in-class service aligned with Coveo implementations.
- Develop and execute a design-to-cost program strategy to support Coveo’s partner-related objectives and goals.
- Design, create, and maintain developer technical and implementation enablement programs, collaborating with Education Services and integrating product updates with input from Product Enablement Managers and Professional Services.
- Lead and coordinate implementation developer onboarding, including training and logistics, ensuring smooth and effective onboarding processes.
- Collect, analyze, and act upon implementation data, partner experience, and quality monitoring trends to optimize partner enablement programs and improve implementation outcomes.
- Collaborate with cross-functional teams, including Marketing, Product Management, and Partner Management, to drive the evolution of partner experience and advocate for the voice of the customer.
Here is what will qualify you for the role:
- 5+ years of experience in technical program management and delivery, with a strong focus on customer and partner interaction in the tech industry.
- Exceptional communication skills, both written and verbal, with the ability to engage and educate diverse audiences.
- Expertise in using data to inform and influence business decisions.
- Proven ability to build and maintain relationships with internal and external stakeholders, effectively resolving conflicts.
What would make you stand out:
- Bachelor’s degree in Engineering or Mathematics/Statistics..
- 2+ years of experience in software implementation, back-office operations, escalation management, or technical troubleshooting.
- Strong facilitation skills with a proven ability to lead decision-making meetings.
- Proficient in utilizing e-learning (LMS) and partner portal solutions.
Do you think you can bring this role to life? Or add your own color? You don’t need to check every single box; passion goes a long way and we appreciate that skillsets are transferable.
Send us your application, we want to hear from you!
Join the Coveolife!
We encourage all qualified candidates to apply regardless of, for example, age, gender, disability, gaps in CV, national or ethnic background.
Absolutely! This is a question women and under-represented groups ask themselves more often than the rest of the population. Don't underestimate yourself, we are not looking for someone perfect but for someone who is motivated, capable and who will thrive in this position. Allow us to discover you!
Coveo is a Quebec-based company, pioneer in AI-powered search and recommendations. Coveo uses AI technologies and intelligent search to personalize every digital experience for customers, partners, dealers, and employees. Coveo combines unified content, unified interactions behavioral data and machine learning to deliver relevant information and recommendations across every business interaction, making websites, e-commerce, contact centers and intranets efficient, effortless, content-rich, thus boosting conversion.
If it were easy, someone else would have done it. All of our colleagues at Coveo find the drive to continuously seek new challenges and test roads no one else has ever explored. This ethos has allowed us to become a world leader in an innovative industry and to create a collaborative, diverse and trusting place to work filled with amazingly talented and passionate people. We love a good challenge, and we never say no to an opportunity to learn and develop new cutting-edge skills. Discover our values here
In-person
This role requires you to be in the office full-time, whether it be at our Quebec, Montreal, Weert, or London locations. Our modern infrastructures are designed to enhance cross-team collaboration and promote overall well-being.
Hybrid
Our offices in Quebec City, Montreal, London and Weert are designed to foster collaboration and your well-being. We gather there on our pillar days two times a week to strengthen in-person interactions and encourage creativity, all while providing you with the flexibility of a hybrid environment.
Remote
We hire from all over the world because the diversity of backgrounds fuels our continuous innovation. Our benefits will enable you to work comfortably from home, but you may be required to travel to attend our in-person team-building events.
