AI Search, Retrieval and Generative Answering built on AWS
Build smarter GenAI with Coveo and AWS
Coveo and AWS are trusted technology partners—uniting best-in-class AI search and generative capabilities with the scale and flexibility of the AWS ecosystem.
With 18+ years of platform deployments
Coveo AI powers the digital experience of the world’s most innovative brands - across website, workplace, service and commerce.
Leverage Coveo’s AI search, retrieval, and generative answering to build secure, scalable, and production-ready GenAI applications on AWS. With industry-leading search and retrieval, enterprise-grade security, and turnkey integrations, Coveo empowers AWS customers to build smarter, grounded, and business-ready generative or agentic experiences throughout every digital touchpoint – across your website, workplace, service and commerce solutions.
- Trusted enterprise retrieval: Built on Amazon Bedrock’s powerful foundation models with secure, permission-aware retrieval from Coveo—so generative outputs or agentic experiences are always grounded in enterprise-verified knowledge.
- Flexible integrations for every team: From fully managed GenAI applications to developer-friendly APIs, Coveo integrates natively into AWS Services to fit your architecture and accelerate time to value.
- Unified, secure knowledge across silos: Index and secure content from across your enterprise, ensuring all your AWS-powered apps deliver relevant, context-aware, and compliant answers—every time.
Search, Retrieval and Generative Answering
Scalable, One Platform
Smart Tuning & Reporting
Security and Governance
Build Flexibility
Search, Retrieval and Generative Answering
Grounded Generative AI, Ready for the Enterprise
- Enterprise-ready RAG (Retrieval-Augmented Generation): Coveo unifies enterprise data and feeds your generative applications only trusted, relevant information. The result: grounded answers powered by your corporate knowledge—accurate, secure, and context-aware.
- Out-of-the-box generative answering: Coveo Relevance Generative Answering (CRGA) delivers fully managed generative answers, grounded in Coveo’s industry-leading AI relevance and enterprise-grade retrieval.
Scalable, One Platform
Unified Search & Retrieval Platform
- One platform for all of your search and retrieval needs.
- Unified indexing across enterprise knowledge and product catalogues. The Coveo index connects to 100+ systems – wherever your data lives – with 30+ native and universal connectors.
- Deliver consistent, trusted answers across customer portals, agent workspaces, intranets, eCommerce sites, and custom chat interfaces—from a single intelligent index.
Smart Tuning & Reporting
Smarter AI, Proven Impact
- Coveo’s self-learning models continuously optimize relevance and ranking based on user behavior, without manual tuning, improving with every interaction.
- Identify content gaps, track engagement, deflection, and CX impact with real-time analytics, insights and business KPIs, built to demonstrate ROI from day one.
- No vector or ML expertise required with fully managed solutions.
Security and Governance
Security Built for the Enterprise
- Enterprise-grade security, document-level access grounded in your verified content. This ensures results are trimmed before a query is returned, and answers comply with user permissions and enterprise security policies.
- Designed to satisfy even the most stringent regulatory requirements.
Build Flexibility
Developer Ready
- Choose from fully managed GenAI applications like Coveo Relevance Generative Answering (CRGA) or custom solutions for developers with APIs.
- APIs available for Search, Retrieval and Answers to return context-rich, LLM-ready results that power high-quality, explainable answers.
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0
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Reduction in annual cost-to-serve
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Cases avoided per year
Generative Answers
From pilot to production ready, Coveo Relevance Generative Answering (CRGA), a fully managed RAG solution that pairs enterprise-secure retrieval with leading LLMs to generate trusted, accurate responses out of the box.
Chatbot or AI Assistants
Power your chatbots with your enterprise-verified knowledge using Coveo’s Passage Retrieval API via Amazon Q Business—bringing high-precision, relevance-tuned results into your AI assistants for smarter, more helpful interactions.
Custom GenAI Apps
From fully managed, out-of-the-box solutions to completely custom, developer-built experiences with APIs—Coveo supports the full spectrum. Coveo’s API Suite is built for flexible integration directly into Amazon Q Business plugins, Bedrock action groups, or via MCP Server.
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“We've relied on Coveo… which has really helped establish Salesforce in customer success. Specifically, as an industry leader.”
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“In just one year, we saved 231,000 hours of productivity time for our employees.”
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“We’re now up to a 31% decline in case submits for every 1,000 search sessions… Customers are just not going on to create cases after that. You really cannot overstate the impact.”
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“If the user experience is the body and content is the blood, the Coveo platform is our central nervous system. We’ve become far more search-centric.”
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“Coveo’s powering the search experience on our site in a powerful & impactful way… These capabilities really help guide customers no matter what their intent.”
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“What sets Coveo apart is the relevancy, accuracy, and transparency of every answer.”
