How Salesforce achieved a +90% self-service success rate – and got their highest CSAT ever
Whenever someone needs to know or buy something, Coveo makes it ultra convenient.
Imagine customers who can help themselves – to the tune of a self-help success rate of over 90%.
And support engineers who save huge amounts of time because they’ve cut the hours they waste manually searching for info by 75%.
That’s exactly what Salesforce has been able to do. And you can do it, too.
In just 1 minute and 43 seconds, you’ll learn:
- The Coveo feature Salesforce’s support engineers rely on to save huge amounts of time
- Exactly why Salesforce is using Coveo across nine different use cases in their organization
- The “urgency-empathy” strategy that contributed to the highest CSAT scores Salesforce has ever achieved
If you want to improve your self-service, CSAT, clickthroughs, time-to-serve… and, if you’ve got two minutes…
Get a shortcut to your own success by finding out exactly what Salesforce is doing to keep leading their industry.
