Blog
Platform
Service & Support
Ecommerce
Workplace
Site Search
AI Labs
Coveolife
+
+
Talk to sales
Platform
Service & Support
Ecommerce
Workplace
Site Search
AI Labs
Coveolife
✨
Attend
: New In Coveo for the latest product updates - (Apr 8 & Apr 17, 2025)
coveo for servicenow
coveo for servicenow
Contact Center AI: Use Cases, Benefits, and Outcomes
Looking to improve call center efficiency? Customers are less tolerant of bad support. Here’s how AI-powered search can help.
Martin Ceisel
Jan 17, 2024
|
10 min read
Browse By Topic
self-service
knowledge management best practices
content discovery
product discovery
b2b
assisted support
case deflection
coveolife
generative AI
coveo for salesforce
knowledge centered service
coveo for sitecore
b2c
search experience concepts
coveo platform
Ready to see a demo on how to gain the AI-Experience Advantage?
Yes! I don't want to frustrate users
I need to think about it