Blog
Platform
Service & Support
Ecommerce
Workplace
Site Search
AI Labs
Coveolife
+
+
Get a demo
Platform
Service & Support
Ecommerce
Workplace
Site Search
AI Labs
Coveolife
Coveo named a Leader in 2024
Gartner Magic Quadrant
for
Search
&
Product Discovery
Download report
knowledge centered service
knowledge centered service
Innovate Your Service Model: Embracing Intelligent Swarming
The tiered support structure is obsolete — and intelligent swarming might be its replacement. Is your company ready for the hive mind?
Judi Cardinal
May 7, 2024
|
7 min read
Browse By Topic
self-service
knowledge management best practices
product discovery
content discovery
coveolife
b2b
case deflection
assisted support
coveo for salesforce
coveo for sitecore
generative AI
coveo platform
b2c
recommendation engine
search experience concepts
Ready to see a demo on how to gain the AI-Experience Advantage?
Yes! I don't want to frustrate users
I need to think about it